Refund Policy

At AI Interview Space, we strive to provide our customers with a seamless and satisfactory experience. However, we understand that there may be situations where you may need to request a refund. This Refund Policy outlines our guidelines and procedures regarding refunds for our services.

1. Eligibility for Refund

You may be eligible for a refund under the following circumstances:

  • You have made a payment for our services through the Stripe payment gateway.
  • You have encountered a technical issue or error that prevents you from accessing or using our services.
  • You have made a duplicate payment or experienced a billing error.
  • You are dissatisfied with the quality of our services and have valid reasons for seeking a refund.

2. Refund Request Procedure

To request a refund, please follow these steps:

  • Contact our customer support team within 7 days of the original purchase date.
  • Provide details about the reason for your refund request, including any relevant information or documentation to support your claim.
  • Our customer support team will review your request and may request additional information if necessary
  • If your refund request is approved, we will process the refund to the original payment method used for the transaction.

3. Refund Processing Time

Once your refund request is approved, please allow 24 business days for the refund to be processed and reflected in your account. The processing time may vary depending on the payment method and financial institution.

4. Non-Refundable Fees

Please note that certain fees associated with the Stripe payment gateway may be non-refundable. These fees are determined by Stripe's terms and conditions and are beyond our control. Any such non-refundable fees will be deducted from the total refund amount.

5. Contact Us

If you have any questions or concerns about our Refund Policy or need assistance with a refund request, please contact our customer support team at contact@aiinterview.space

6. Conclusion

We value your satisfaction and are committed to resolving any issues or concerns you may have regarding our services. Our Refund Policy is designed to ensure fairness and transparency in handling refund requests while upholding our commitment to delivering exceptional customer experiences. Thank you for choosing AI Interview Space.